Privacy Policy

1. Introduction

AgentiKcare ("we", "our", "us") is committed to protecting the privacy and security of personal data. This Privacy Policy explains how we collect, use, store, and share information about individuals who use our platform, visit our website, or engage with our services.

We operate in India and the United Kingdom and comply with applicable data protection laws, including the Digital Personal Data Protection Act 2023 (India) and the UK GDPR and Data Protection Act 2018 (United Kingdom).

2. Data We Collect

We may collect the following categories of personal data:

• Identity data: Name, date of birth, gender
• Contact data: Email address, phone number, postal address
• Health data: Medical history, consultation notes, prescriptions, diagnostic records (collected only when you use AgentiKcare as a patient or when your clinician enters data on your behalf)
• Financial data: Payment information processed via our payment providers
• Usage data: How you interact with our platform, including log data and device information
• Communications data: Messages and correspondence with our team

3. How We Use Your Data

We use personal data to:

• Provide, operate, and improve the AgentiKcare platform
• Facilitate appointments, consultations, prescriptions, and billing on behalf of clinics using our platform
• Send appointment reminders, follow-up communications, and service notifications
• Comply with legal and regulatory obligations
• Respond to enquiries and provide support
• Conduct internal analytics to improve the platform

We do not sell personal data to third parties. We do not use health data for advertising purposes.

4. Health Data

Health data is special category data and is handled with the highest level of care. We process health data only where:

• You have given explicit consent
• It is necessary for the provision of healthcare services via a clinic using our platform
• We are legally required to do so

Health data is encrypted at rest and in transit, and access is strictly role-based.

5. Data Sharing

We share personal data only where necessary:

• With clinics: Data entered by patients or generated during care is shared with the relevant clinic and its authorised staff
• With service providers: We use trusted third-party providers for infrastructure, payments, and communications, under strict data processing agreements
• For legal compliance: Where required by applicable law, regulation, or court order

6. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Clinical records are retained in accordance with applicable healthcare regulations in India and the United Kingdom. You may request deletion of non-clinical personal data at any time.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of personal data (subject to legal requirements)
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at privacy@agentikcare.com.

8. Security

We implement technical and organisational measures to protect personal data, including encryption, access controls, regular security assessments, and staff training. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by law.

9. Cookies

Our website uses strictly necessary cookies to function. We do not use advertising or tracking cookies. You can control cookie settings through your browser.

10. Contact Us

For any privacy-related questions, requests, or concerns, please contact our Data Protection team at privacy@agentikcare.com.

AgentiKcare · Hyderabad, India · London, United Kingdom